Since April 1, 1998, Vanguard has developed a system to track each item as it leaves our facility and measures the level of quality of each. The measurement is simple. If the product is not exactly what the customer was expecting, we fail the quality test. Every person at Vanguard is measured on his or her performance as it relates to many areas quarterly. Quality is one of the benchmark measures used to determine performance ratings and hence, merit increases. We believe "What gets measured, gets done" and are proud to boast a quality rating of 99.08 %. Translated this means 99.08 % of the time the customer receives exactly what they expected. In the "build to spec." world of custom casework, this is a remarkable level.